Policies

We want you to feel good wearing your piece. If something isn't quite right, we do accept returns for a refund

Returns are accepted within 14 days of delivery

Item must be:

Return shipping costs are the responsibility of the customer

How to Start a Return

Email us at: rovejewellery@gmail.com

Include your name, order number and the reason for returns here

Each ROVE piece is carefully packed by hand in New Plymouth, New Zealand

New Zealand shipping

Shipping rates for New Zealand are NZ$10

Australia shipping

Shipping rates for Australia are NZ$20

International shipping

We currently ship worldwide

Standard tracked shipping
Customers are responsible for any custom duties or import taxes charged by their country

Shipping rates worldwide are NZ$30

Please note international delivery times can vary due to customs processing

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your piece on its journey

Your personal information is used only to process your order and provide customer support

We do not share or sell your information to third parties

By purchasing from ROVE, you agree that all products are handmade and may have slight variations

We reserve the right to update pricing, product details, and policies are any time

Each piece is cast from a real shell. Small differences in shape, texture and finish are part of the process and make each piece unique